ISO Readiness Index — How far is your organisation from ISO certification?

Tick what applies to your business

Tick only the statements that are actually true of your business. Leave anything unmet or uncertain unticked — accuracy here means a more accurate report.

Leadership and Strategic Commitment

Top management is genuinely committed to the ISO project and supports it with resources and time A top-management sponsor directly follows up on the ISO project We have a documented vision, mission, and strategic objectives supporting the move toward ISO

Organizational Structure and Responsibilities

We have a documented organizational structure that clearly defines roles and responsibilities A Quality Management Representative (QMR) or ISO coordinator has been formally appointed

Policies, Procedures, and Processes

We have a documented and approved quality policy and key operating procedures Our key processes are documented with clear process maps and flows Policies and procedures are reviewed and updated periodically, with documentation

Document and Record Control

We have a document control system governing issuance, updating, and archiving Required records are kept in an organized, easily retrievable manner

Risk and Opportunity Management

We have a documented risk and opportunity register that is systematically updated Documented response and mitigation plans exist for the key identified risks Risks are reassessed on a regular, periodic basis

Competence and Training

We have a documented and implemented training program on management system requirements We have a documented competency matrix linking each role to the required qualifications and training

Performance Measurement and KPIs

We have documented key performance indicators (KPIs) that are measured regularly Performance data is analyzed and actually used in management decision-making

Continual Improvement

We have a documented and implemented mechanism to identify and implement continual improvement opportunities We have a documented record of improvement initiatives actually implemented in the past year

Internal Audit and Management Review

We have a documented internal audit program implemented on a periodic basis Periodic, documented management reviews are held to evaluate overall system performance We have at least one qualified internal auditor trained on the target ISO standard

Nonconformity and Corrective Action

We have a documented and implemented mechanism for recording and handling nonconformities Root causes of nonconformities are analyzed before corrective action is taken

Certification Readiness and Regulatory Compliance

A pre-assessment of our readiness has been conducted by a specialized body There are no outstanding regulatory or legal violations threatening the business or breaching the standard We have selected an accredited certification body and made initial contact with it

Customer Satisfaction and Complaint Management

We have a documented mechanism for measuring customer satisfaction periodically Customer complaints are managed through a documented process from receipt to closure

Environmental Aspects (ISO 14001)

We have a documented, comprehensive register of the environmental aspects and impacts of our activities We are in full, documented compliance with regulatory environmental requirements and permits

Occupational Health and Safety (ISO 45001)

We have a documented, comprehensive occupational risk assessment for every work activity We have a documented register of work incidents and injuries with regular analysis of their causes

Information Security (ISO 27001)

We have a register of critical information assets classified by sensitivity We have essential information security controls fully implemented and documented

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